Our success is our employees. That is why we have created and maintain a beautifully decorated call centre, with state of the art, easy to use technology.
Northern Call Solutions is proud to provide “Local Atmosphere from a Distance”. We offer a skilled and experienced team with an understanding of client goals, and a commitment to consistently deliver client and customer satisfaction.
With our affiliated companies, we have been in the customer service, sales and credit business for more than 65 years.
Utilizing our expertise and years of hands on experience, we provide a customized solution for each client, with a high level of consistent return.
Combining excellent front line training and cutting edge technology, our agents can service the needs of your customers in a clear and concise manner.
We know that your success happens through our agents, we evaluate our agent and team performance every step of the way. Identifying improvements and upgrading to avoid issues before they happen.
The number one asset of Northern Call Solutions is our workforce. Working together as a team to provide your customers with award winning customer service.
Professional Customer Service Representatives
Each of our hand-selected agents undergoes a rigorous training session tailored to your specific needs. Representatives are vetted to ensure they understand our clients needs and are able to serve your customers in a articulate and courteous manner.
Expert Customer Relation Problem Solvers
Our team leaders are not only experienced Customer Service Representatives, they are trained to motivate and educate our agents on an ongoing basis. By providing internal support for our agents they allow your customers to receive the best possible service.
Detail Oriented Quality Assurance Monitors
Our Quality Assurance department is constantly looking for ways for us to service your business for the better. Identifying sales opportunities and fixing any potential errors before they happen.
Information Technology Specialists
We employ skilled technology experts to build and maintain our Information Systems. Specializing in enterprise level computer and telephony systems.
Skilled Team Builders
Combined, our managers have over three decades of experience in Customer Relations. Open communication and the ability to adapt to evolving situations are just a part of their collective skill sets.
Northern Call Solutions provides “Local Atmosphere from a Distance”. Our outsourcing efforts remain transparent to our client’s customers, while we adhere to our client’s company policies and procedures. We pride ourselves on being an extension of our client’s in house operation, working together to achieve common goals. Keeping in mind the unique needs of each customer, Northern Call Solutions utilizes our expertise and years of hands-on experience to build a customized solution for each program, with a high level of consistent return.
Our Barrie, Ontario facility is located in a well established neighborhood. The two floor call centre is equipped with large scale backup generator that allows us to operate during any utility failure.
Our satellite office is located 300km away in Sudbury, Ontario. Giving us the ability to service our clients needs during the worst case natural disasters.
Northern Call Solutions has been in operation since October 1999. We provide inbound and outbound telemarketing, technical, administration and customer service programs in Canada. With our affiliated companies, we have been in the customer service, sales and credit business for over 65 years.
Here at NCS we commit ourselves to our customers, by recognizing them as the most important part of our organization. We recognize our customers wants, needs and desires and it is our job to satisfy those. We understand that our customers are the lifeline of our organization and that without them, we cannot exist.